With a letter from each employer covering the management years, stating the exact title, start and end dates, the departments and number of staff supervised and the budget responsibility. Add the diploma with its transcript, the lodge's offer letter and proof of citizenship.
Letters that describe management, not just employment
The officer reading a diploma-plus-experience case looks for evidence that the three years were management. A reference letter that says the applicant was a valued employee for five years proves nothing about the criterion. Each letter should be on the employer's letterhead, signed by someone in a position to know, and should state the title, the dates, the departments run, how many staff reported to her, and what financial or operational authority she held.
For the Harrison Hot Springs applicant, that means the resort's letter describing her rooms and front-of-house responsibilities, and earlier employers' letters for any management years counted. If a former property has closed, a letter from a former general manager together with pay records and a job description from that time can fill the gap. Present the diploma with the transcript and a program description showing the field.
Put the lodge's offer letter, the ownership statement and the passport on top, and provide certified English translations for anything not in English.